Privacy Policy at Smart Self Storage

Smart Self Storage Privacy Policy

Thank you for visiting the Smart Self Storage website located at https://www.smartselfstorage.com (the "Website"). The Website is owned and operated by Carlo Development LLC together with the affiliated legal entity that owns or operates the Smart Self Storage facility with which you interact or from which you obtain services (collectively, "Company," "we," "us," or "our"). Company recognizes the importance of protecting the privacy of Personal Information, including payment information, that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or device ("Personal Information"). This Privacy Policy describes Company's practices regarding the collection, use, disclosure, retention, and protection of Personal Information collected through the Website and in connection with our storage services.

This Privacy Policy describes the types of Personal Information we may collect from you or that you may provide when you visit the Website or interact with any Smart Self Storage facility operated by Company, as well as our practices for collecting, using, maintaining, protecting, retaining, and disclosing that information, including how and why we process it, when we share it, your privacy preferences and rights, children's privacy, profiling and automated decision-making, updates to this Privacy Policy, and how to contact us regarding privacy-related questions.

Privacy Policy Updates

Due to the Internet's rapidly evolving nature, Company may need to update this Privacy Policy from time to time. If so, Company will post its updated Privacy Policy on our Website along with a change notice on the Site. Company may also send registered users of our services a notice that this Privacy Policy has been changed. Company encourages you to review this Privacy Policy regularly for any changes. Your continued use of this Website and/or services and/or your continued provision of Personal Information to us after the posting of such notice will be subject to the terms of the then-current Privacy Policy.Due to the Internet's rapidly evolving nature, Company may need to update this Privacy Policy from time to time. If so, Company will post its updated Privacy Policy on our Website along with a change notice on the Site. Company may also send registered users of our services a notice that this Privacy Policy has been changed. Company encourages you to review this Privacy Policy regularly for any changes. Your continued use of this Website and/or services and/or your continued provision of Personal Information to us after the posting of such notice will be subject to the terms of the then-current Privacy Policy.

Information Collection

You can generally visit our Website without revealing any Personal Information about yourself. However, in certain sections of this Site, we may require you to submit your Personal Information to us and we may invite you to submit questions, comments and request information.

We collect Personal Information in two primary ways: (i) directly through the Website, and (ii) through offline interactions at our storage facilities.

Through the Website, we collect information that you voluntarily provide, such as when you submit inquiries, reserve or rent a storage unit, or communicate with us. This may include your name, email address, phone number, mailing address, and payment information. We may also collect information automatically through your use of the Website, including IP address, browser type, device identifiers, pages visited, and interactions with the Website through cookies and similar technologies.

Separately, in connection with in-person or facility-level transactions, we may collect additional Personal Information necessary to provide storage services, including government-issued identification (such as driver’s license information), alternate contact information, and rental documentation. In certain locations, identification information may be scanned and stored in backend systems used to manage customer accounts and storage operations.

Due to the nature of some of our services, you may provide us with Personal Information such as your: name, email address, username, password, address, phone number, credit card information (number, expiration, code, billing address), driver’s license information (copy or a scan), and other information that you voluntarily transmit with your communication to us. In some cases, if applicable, you may provide us alternative person’s information: alternative person’s name, email address, phone number, and relationship status (to main customer).

Information Use

We may use your Personal Information to deliver our services or information you have requested, verify your authority to enter certain password protected areas of the Site, verify that you are a customer or prospective customer, send you information that you have signed up to receive, notices about our products and/or services that you have used or that may be of interest to you and notices about events, and improve the content and general administration of the Website and our services.

If you are a user of our services, we may use your Personal Information to provide the services to you.

Children's Privacy

OUR WEBSITE IS NOT INTENDED FOR CHILDREN UNDER 16 YEARS OF AGE. NO ONE UNDER AGE 16 MAY PROVIDE ANY PERSONAL INFORMATION TO OR ON THE WEBSITE. We do not knowingly collect Personal Information from children under 16. If you are under 16, do not use or provide any information on the Website or through any of its features, register on the Website, make any payments through the Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at https://www.carloinc.net/contact-us.

Residents of certain states under 16 years of age may have additional rights regarding the collection and sale of their Personal Information.

Cookies

We may use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's “help” file.

We use cookies and similar technologies for essential Website functionality, performance and analytics, and advertising purposes. These technologies may collect information about your device, browsing activity, and interactions with the Website.

Depending on how these technologies are configured, certain uses of cookie data for advertising or cross-site tracking may be considered “sharing” or targeted advertising under applicable state privacy laws, as further described in the ‘Third Party Analytics Tools’ section below. You can manage your cookie preferences through your browser settings and, where available, our cookie consent tools. Disabling certain cookies may impact Website functionality.

The Website does not currently respond to “Do Not Track” signals or similar browser-based mechanisms. Third-party cookies and tracking technologies are governed by the privacy policies of those third parties, and we do not control their practices.

Where required by applicable law, non-essential cookies and similar tracking technologies are deployed only after you provide your consent through our cookie preference banner.

Third Party Analytics Tools

Beyond the Personal Information you voluntarily provide to us, Company uses third-party analytics, advertising, and similar technologies to better understand how users interact with the Website, improve Website functionality, evaluate the effectiveness of our marketing, and deliver advertising that may be more relevant to users. Where enabled based on your cookie preferences, these technologies may include Google Analytics and related Google advertising features, as well as cookies, pixels, tags, SDKs, and similar tracking technologies.

These tools may collect or receive information about your use of the Website and your device, including online identifiers, IP address, browser type, device type, operating system, approximate geolocation, pages viewed, links clicked, time spent on pages, referral URLs, and other information about your interactions with the Website. This information may be used to analyze trends, administer and improve the Website, better understand user engagement, and support our marketing and business operations.

Company may also use remarketing, retargeting, and similar advertising features that allow third parties, including Google and other advertising partners, to display advertisements to users who have previously visited our Website or interacted with our content. These third parties may use cookies or similar technologies to serve advertisements on other websites, applications, or services based on prior visits to this Website or other online activity. Depending on how these technologies are configured and used, these practices may constitute targeted advertising or “sharing” for cross-context behavioral advertising under applicable state privacy laws, including California law.

You may be able to limit certain tracking activities by adjusting your browser settings, using cookie preference tools made available on the Website, or using third-party opt-out tools such as Google Ads settings, the Google Analytics opt-out browser add-on, or industry opt-out programs such as those offered by the Network Advertising Initiative or the Digital Advertising Alliance. Please note that these tools are controlled by third parties, and we cannot guarantee their continued availability or effectiveness.

Aggregate Information

The Website may track the total number of visitors to our Website, the number of visitors to each page of our Website, browser type, IP addresses, External Web Sites (defined below) linked to and other aggregated data collected through our services and we may analyze this data for trends and statistics in the aggregate but such information will be maintained, used and disclosed in aggregate form only and it will not contain Personal Information. We may use such aggregate information to analyze trends, administer the Website, track users' movement, and gather broad demographic information for aggregate use.

Disclosure of Personal Information

We may disclose your Personal Information to vendors and service providers that assist us in operating our Website and providing storage services. These may include:

  • Website hosting, analytics, and leasing platform providers, including G5 Search Marketing, Inc., which is owned by RealPage;
  • Storage management systems such as SiteLink;
  • Integration and marketplace providers such as SpareFoot;
  • Payment processors and financial service providers; and
  • Customer communication, marketing, and call management providers.

Information collected through the Website may be shared between these systems to facilitate reservations, rentals, account management, and customer support. In addition, telephone calls to our business may be recorded and/or analyzed for quality assurance, training, and operational purposes. Where required by applicable law, we will provide notice at the beginning of the call or obtain consent prior to recording.

We will disclose your Personal Information if we reasonably believe we are required to do so by law, regulation or other government authority or to assist in any investigation, to protect our or our users' rights or to enforce our policies and protect our rights and those of our users. We do not sell Personal Information as defined under applicable law. However, certain uses of analytics and advertising technologies may be considered “sharing” under applicable state privacy laws. We may transfer your Personal Information to a successor entity upon a merger, consolidation or other corporate reorganization in which Company participates or to a purchaser of all or substantially all of Company's assets to which this Website relates.

Links to Third Party Sites

The Website may provide links to other websites or resources over which Company does not have control (“External Web Sites”). Such links do not constitute an endorsement by Company of those External Web Sites. You acknowledge that Company is providing these links to you only as a convenience, and further agree that Company is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.

Security

We may employ industry standard procedural and technological measures that are reasonably designed to help protect your Personal Information from loss, unauthorized access, disclosure, alteration or destruction. Company may use, without limitation, firewalls, password protection, secure socket layer, and other security measures to help prevent unauthorized access to your Personal Information.

Retention of Information

To facilitate compliance with data privacy regulations and limit the storage of personal data we may limit retention of the Personal Information of storage clients to a retention period of generally up to 10 years after they terminate their storage contract or their last record access to the website, depending on record type, unless a longer period is required or permitted by law. There may be exceptions for transactional data as other regulatory elements may apply.

Your State Privacy Rights

Depending on your state of residence, you may have certain rights regarding your Personal Information. These may include the right to:

  • Request access to the Personal Information we collect about you;
  • Request deletion of your Personal Information, subject to certain exceptions;
  • Request correction of inaccurate Personal Information;
  • Opt out of certain uses of your Personal Information, including targeted advertising or “sharing” as defined under applicable law; and
  • Not be discriminated against for exercising your privacy rights.

California residents have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), including the right to request access to the Personal Information we collect about them, request deletion or correction of that information, and obtain information regarding the categories of Personal Information collected, the sources of such information, the business or commercial purposes for collection, and the categories of third parties to whom it is disclosed.

California residents also have the right to opt out of certain uses of their Personal Information, including “sharing” for cross-context behavioral advertising, as defined under applicable law.

To exercise any of these rights, you may contact us using the contact information provided below. We may take reasonable steps to verify your identity before responding to your request, and you may designate an authorized agent to make requests on your behalf, subject to verification requirements.

To the extent we process “sensitive personal information” as defined under California law, we do so only as reasonably necessary to provide our services and do not use such information beyond what is necessary to provide our services.

Notice to European Users

This Website is intended for users located in the United States. If you access the Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

Questions

If you have any questions regarding this Privacy Policy, please contact us at:
Email: receptionist@carloinc.net
Telephone number: 818.989.6200
Mailing Address:
Smart Self Storage (c/o Carlo Development LLC)
P.O. Box 5637
Sherman Oaks, CA 91413
This Privacy Policy was last updated: 2026-07-12