Smart Self Storage Privacy Policy
Thank you for visiting Smart Self Storage’s (“Company,” “we,” “us,” or “our”) website located at the URL https://www.smartselfstorage.com owned and operated by Carlo Development LLC and its affiliated entities. Company recognizes the importance of protecting the privacy of Personal Information including payment information, that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or device (“Personal Information”), particularly our consumers or users (referred to as “you” or “your”) in this Website Privacy Policy (“Privacy Policy”). This Privacy Policy details certain policies implemented throughout Company governing practices and Company's collection and use of the Personal Information of users of our Website and our services.
This Privacy Policy describes the types of Personal Information we may collect from you or that you may provide when you visit the website https://www.smartselfstorage.com or any of the websites of our affiliated entitles and subsidiaries (the “Website”), as well as our practices for collecting, using, maintaining, protecting, and disclosing that information, including how we secure it, retention, how and why we process it, how and when we share it, your privacy preferences and rights, children’s privacy, profiling and automated decision-making, updates, and contact information.
Privacy Policy Updates
Due to the Internet's rapidly evolving nature, Company may need to update this Privacy Policy from time to time. If so, Company will post its updated Privacy Policy on our Website along with a change notice on the Site. Company may also send registered users of our services a notice that this Privacy Policy has been changed. Company encourages you to review this Privacy Policy regularly for any changes. Your continued use of this Website and/or services and/or your continued provision of Personal Information to us after the posting of such notice will be subject to the terms of the then-current Privacy Policy.
Information Collection
You can generally visit our Website without revealing any Personal Information about yourself. However, in certain sections of this Site, we may require you to submit your Personal Information to us and we may invite you to submit questions, comments and request information.
Due to the nature of some of our services, you may provide us with Personal Information such as your: name, email address, username, password, address, phone number, credit card information (number, expiration, code, billing address), driver’s license information (copy or a scan), and other information that you voluntarily transmit with your communication to us. In some cases, if applicable, you may provide us alternative person’s information: alternative person’s name, email address, phone number, and relationship status (to main customer).
Information Use
We may use your Personal Information to deliver our services or information you have requested, verify your authority to enter certain password protected areas of the Site, verify that you are a customer or prospective customer, send you information that you have signed up to receive, notices about our products and/or services that you have used or that may be of interest to you and notices about events, and improve the content and general administration of the Website and our services.
If you are a user of our services, we may use your Personal Information to provide the services to you.
Children's Privacy
OUR WEBSITE IS NOT INTENDED FOR CHILDREN UNDER 16 YEARS OF AGE. NO ONE UNDER AGE 16 MAY PROVIDE ANY PERSONAL INFORMATION TO OR ON THE WEBSITE. We do not knowingly collect Personal Information from children under 16. If you are under 16, do not use or provide any information on the Website or through any of its features, register on the Website, make any payments through the Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at https://www.carloinc.net/contact-us.
Residents of certain states under 16 years of age may have additional rights regarding the collection and sale of their Personal Information.
Cookies
We may use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's “help” file.
On our Website, we use session cookies to make it easier for you to navigate the Website by remembering your locale preferences and to improve and track the overall Website experience. For our Site, we set a persistent cookie to authenticate your login and authorization to use the services. Persistent cookies enable us to track, store and target the interests of our users to enhance the experience on our Site. If you reject cookies, you may still use our Site, but your ability to use some areas of our Website may be limited.
Third Party Analytics Tools
Beyond the Personal Information you voluntarily provide to us, Company may utilize analytics tools including third party technologies, such as Google Analytics, to collect non-personally identifiable information utilizing cookies. Certain types of information, including geolocation, device type, onsite website usage and behavior, demographic data, and purchase history, is collected and aggregated across Company Website users for our analysis and advertising efforts.
Company uses Remarketing with Google Analytics and Google AdWords to display relevant advertisements to users who have previously visited our Site. Referred to as remarketing or retargeting, Company may utilize previous session information to serve display advertisements to you on the Website and based on such session information Google may set a cookie and serve ads to you on third party websites on the Google Display Network. Third party vendors such as Google may display Company ads on websites across the Internet. Aggregated user data may be utilized to create remarketing/retargeting “lists,” or groups of users with similar onsite behaviors or demographics
Company also uses Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting and Interest-Based Advertising to display advertisements to users based on their inferred interests and demographics. Company does not run interest-based advertising campaigns that collect Personal Information.
Users may learn more about Google Analytics use of cookies by visiting the Google Privacy and Terms page at http://www.google.com/policies/. You may opt out of being tracked by Google Analytics by i) Turning off cookies in the preferences settings in your browser ii) Downloading the Google Analytics opt-out browser add on available at: https://tools.google.com/dlpage/gaoptout/ iii) Opting out of user interest and demographic categories in the Settings for Google Ads feature to manage or opt out of Google interest based ads at: or iv) Managing cookies used for online advertising across multiple companies at the US-based Network Advertising Initiative at http://www.networkadvertising.org/choices/.
Aggregate Information
The Website may track the total number of visitors to our Website, the number of visitors to each page of our Website, browser type, IP addresses, External Web Sites (defined below) linked to and other aggregated data collected through our services and we may analyze this data for trends and statistics in the aggregate but such information will be maintained, used and disclosed in aggregate form only and it will not contain Personal Information. We may use such aggregate information to analyze trends, administer the Website, track users' movement, and gather broad demographic information for aggregate use.
Disclosure of Personal Information
We may provide your Personal Information and the data generated by cookies and third-party analytics tools and the aggregate information to the vendors and service agencies that we may engage to assist us in providing our services to you. For example, we engage with G5 Search Marketing, Inc. (“G5”) to assist us in creating and hosting this Website. G5 is owned by RealPage. G5 may share the data they collect with the back-office system, SiteLink which is owned by SpareFoot.
We will disclose your Personal Information if we reasonably believe we are required to do so by law, regulation or other government authority or to assist in any investigation, to protect our or our users' rights or to enforce our terms of use. We will not sell your Personal Information to any company or organization. We may transfer your Personal Information to a successor entity upon a merger, consolidation or other corporate reorganization in which Company participates or to a purchaser of all or substantially all of Company's assets to which this Website relates.
Links to Third Party Sites
The Website may provide links to other websites or resources over which Company does not have control (“External Web Sites”). Such links do not constitute an endorsement by Company of those External Web Sites. You acknowledge that Company is providing these links to you only as a convenience, and further agree that Company is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.
Security
We may employ industry standard procedural and technological measures that are reasonably designed to help protect your Personal Information from loss, unauthorized access, disclosure, alteration or destruction. Company may use, without limitation, firewalls, password protection, secure socket layer, and other security measures to help prevent unauthorized access to your Personal Information.
Retention of Information
To facilitate compliance with data privacy regulations and limit the storage of personal data we may limit retention of the Personal Information of storage clients to a maximum retention period of 10 years after they terminate their storage contract or their last record access to the website, depending on record type. There may be exceptions for transactional data as other regulatory elements may apply.
Your State Privacy Rights
State consumer privacy laws may provide their residents with additional rights regarding our use of their Personal Information. Some state laws, such as the California Consumer Privacy Act (“CCPA”), permit residents who provide us with Personal Information to request certain information regarding our disclosure of such information to third parties for their direct marketing purposes. We do not, currently, sell such information to third-parties for their direct marketing purposes. If we change this policy, we will update this provision and provide instructions on how you may make a request for details.
To learn more about California residents' privacy rights, visit https://oag.ca.gov/privacy/ccpa. To learn more about consumer privacy rights in other states and how to exercise them, please visit your state’s privacy policy website.
Notice to European Users
This Website and the services on this Website are targeted for users in the United States of America. Any information you enter on this Website may be transferred outside of the European Union to the United States of America which does not offer an equivalent level of protection to that required in the European Union. In particular, you are advised that the United States of America uses a sectoral model of privacy protection that relies on a mix of legislation, governmental regulation, and self-regulation. Article 26 of the European Union’s Data Protection Directive (Directive 95/46/EC, 1995 O.J. (L 281) 31) allows for transfer of personal data from the European Union to a third country if the individual has unambiguously given his consent to the transfer of personal information, regardless of the third country's level of protection. By using this Website or the services, you consent to the transfer of all such information to the United States of America which may not offer an equivalent level of protection to that required in the European Union and to the processing of that information by Company on its servers located in the United States of America as described in this Privacy Policy.
Questions
If you have any questions regarding this Privacy Policy, please contact us at:
Email: receptionist@carloinc.net
Telephone number: 818.989.6200
Mailing Address:
Smart Self Storage (c/o Carlo Development LLC)
P.O. Box 5637
Sherman Oaks, CA 91413
This Privacy Policy was last updated: 2025-10-03 14:25:09 PDT
This Privacy Policy is effective as of: 2023-09-14 12:51:49 -0700